Contact information

Effective Date: June 23, 2025

We’re here to help! Whether you have a question about your order, need help with a product, or just want to connect—we’d love to hear from you.

How to Reach Us

You can contact us through any of the following channels:

Email: veronica@thcoolreeds.com
Instagram DMs: @thecoolreeds (for quick questions only)
Contact Form: Available on our Contact Us page

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Response Times

We respond to inquiries Monday through Friday between 9 AM – 5 PM EST (excluding holidays). Please allow 1–3 business days for a response. During busy periods, response times may be slightly longer—but we always do our best to reply as quickly as possible.

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What We Don’t Offer via Contact

To protect our time and creative process, we do not offer:

• Personalized educational advice

• Custom product creation or edits

• 1:1 consulting unless agreed upon in writing

If you’re interested in partnerships, bulk orders, or school licensing, please email us directly with the subject line: PARTNERSHIP REQUEST

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How We Handle Your Information

Any information you share with us—such as your name, email, or message—is used solely to respond to your inquiry. We do not share or sell your contact information, ever. For more details, please see our [Privacy Policy].